Member Avatar for patelrg

Hello,
Recently I have been having problems with a dell inspiron 6000 laptop booting past the welcome screen. It won't. I have performed a fixboot and chkdsk through the recovery console of the xp disk. It has service pack 2 installed. It also will not continue into safe mode because it lags on mup.sys, but then continues to the welcome screen at which it freezes. Any help would be much appreciated. I am trying to avoid reformatting. Thanks.

  • 5 Contributors
  • 11 Replies
  • 177 Views
  • 6 Days Discussion Span
  • Latest Post Latest Post by patelrg

Dani AI

Generated

Short summary and what mup.sys means — this is exactly the symptom described: XP stalls at the Welcome screen and Safe Mode pauses at mup.sys. mup.sys is the kernel Multiple UNC Provider (it routes UNC/network path requests), so seeing it during a hang often points at network/redirector activity — but it’s frequently just the last thing logged, not always the root cause. Support for UNC Naming and MUP. (learn.microsoft.com)

Practical triage (do these before reformatting):

  • Disconnect the network (unplug Ethernet, disable Wi‑Fi) and remove USB peripherals, then try F8 → Last Known Good Configuration or Safe Mode. If Safe Mode starts, enable Boot Logging (F8 → Enable Boot Logging) and inspect C:\Windows\ntbtlog.txt to see which drivers/services fail to load. [Advanced startup / boot logging]. (support.microsoft.com)
  • From Recovery Console or Safe Mode command prompt run a disk check: chkdsk C: /r (the /r pass also includes /f and tries to recover bad sectors). If a particular third‑party driver is shown failing in the boot log, rename it from the Recovery Console (so it won’t load) and reboot — e.g. ren C:\Windows\system32\drivers\suspect.sys suspect.sys.old. Always back up first. [chkdsk documentation]. (learn.microsoft.com)

If you can boot, do a clean‑boot to isolate services/startup items (use msconfig — Microsoft KB describes the selective/clean‑boot procedure). ()

Notes about media and recovery: Dell OEM CDs often won’t produce a BartPE/UBCD build (as and found). Instead of torrents, use Dell’s official OS Recovery tools or request recovery media from Dell — they provide a service and a downloadable OEM image you can write to USB. Back up personal files first; a repair (in‑place) install can preserve apps but requires the correct matching media. (dell.com)

If none of the above isolates the problem, use a Live/PE disk to copy important data off the drive and consider a repair install or clean reinstall. Regular backups and creating recovery media ahead of time prevent this exact scramble.

Recommended Answers

All 11 Replies

Member Avatar for HoustonIT

Download the ultimate boot cd 4 windows (http://www.ubcd4win.com/) and use it to restore the system to a previous restore point. If that doesn't work let us know.

Member Avatar for patelrg

Will doing a system restore change system files? I was under the impression that they only revert the registry. But I will try it and post the results.

Member Avatar for patelrg

Also, which program specifically did you want me to use, erunt or regreswiz?

Member Avatar for HoustonIT

regreswiz is the one I use. It's worked so far for me.

Member Avatar for caperjack

erunt is for backing up registry ,so you should use it first then the other one

Member Avatar for caperjack

Hello,
. I have performed a chkdsk .

did you do a chkdsk /p/f , or just chkdsk

Member Avatar for cguan_77

hey, try to install windows..but choose "repair" during installation so you can still have your data..good luck...

Member Avatar for patelrg

I attempted to make the UBCD, but for some odd reason my copy of XP would not copy a specific dll file. So, I ended up reformatting the whole thing. Thanks anyways guys. Is there any specific program that you guys recommend I use to prevent any kids from getting on websites that may lead to viruses or malware? I am thinking about using NetNanny.

Member Avatar for jbennet

Yeah you cant use DELL cds.

I cant make a BARTPE cd from my dell xp disk, seems dell do something wierd to thier OEM media.

Member Avatar for caperjack

. to prevent any kids from getting on websites that may lead to viruses or malware?

no suggestion ,just a comment, not just kids go to sites that get viruses ,15,000 legit websites are hacked daily and links stolen for virus/trojan use !
I get hit as does my wife on legitimate websites

Member Avatar for patelrg

Yeah, as it turns out it was a dell CD. I do have xpsp2, but it is separated into two cd's. I think i will just find the iso online through torrents. Thanks guys.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.