Member Avatar for bass1056

Running Xp pro. Have spybot, ad aware and windows spyware. I cannot get into windows update page. I can get to other ms windows pages. When I go to update, I get a blank screen and done at the bottom of the browser. Have posted HJT on the nasties page, nothing is showing as the problem. Any ideas??

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  • Latest Post Latest Post by cdesia

Dani AI

Generated

Thread summary and focused next steps that avoid reinstalling Windows.

This looks like the classic IUCTL/ActiveX failure: the Update site starts but the Windows Update ActiveX (IUCTL) fails to initialise or download, producing the iuctl.cab error shown above. Microsoft documents that a bad/corrupted IUCTL control (IUCTL.DLL / IUENGINE.DLL) will stop the Update site from progressing. (support.microsoft.com)

Before a rebuild, try these targeted, ordered actions (from least to more intrusive):

  • Quick, non-destructive checks: run Internet Explorer with add-ons disabled (iexplore.exe -extoff) to see if a BHO/toolbar blocks the control. Temporarily disable third‑party firewalls / web shields (ZoneAlarm/ISafe are present in ’s HJT) and retry — third‑party security frequently blocks the update ActiveX. Also try Safe Mode with Networking. (pcreview.co.uk)

  • Restart the update services and clear caches: open Services (services.msc) and ensure Background Intelligent Transfer Service (BITS), Automatic Updates (wuauserv) and Cryptographic Services are running. Flush DNS (ipconfig /flushdns) and reset the network stack if needed (netsh winsock reset). Example command set:

    net stop bits
net stop wuauserv
ipconfig /flushdns
netsh winsock reset
net start bits
net start wuauserv

  • If that still fails, manually reinstall the Windows Update control (IUCTL): download the Windows Update controls, extract the CAB and right‑click iuctl.inf → Install, then clear Downloaded Program Files and reboot. This manual iuctl install is a well‑known fix for the exact symptom you saw. Back up the registry and create a restore point before editing/removing system DLLs or registry keys (for advanced users there are documented steps to reset HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\IUControl\SelfupdateStatus). (petri.com)

If none of the above works, disabling third‑party security and repeating the manual install in Safe Mode with Networking usually isolates the culprit; if you still plan to reinstall, export important data first. Posting the final HJT log in the Viruses/Nasties forum (as recommended) will help confirm whether a hidden hook/LSP or BHO is blocking updates.

Recommended Answers

All 12 Replies

Member Avatar for helloimtim

Are you allowing active x install. The top of your browser you may see a message windows has blocked this download for your security?? Check your security settings for ie6 make sure they are set to default. Options,internet options security. Just a few ideas. No luck with that let me know....

Member Avatar for bass1056

I have security set to default levels. I do not see anything at the top showing blocked. I do not know if I have active x blocked. How do I check that?? By the way, thank you...

Member Avatar for caperjack

I have security set to default levels. I do not see anything at the top showing blocked. I do not know if I have active x blocked. How do I check that?? By the way, thank you...

to check activex go to ,IE tools/internet options /security /custom level ,.
Also have tried another windows update link.like these .



http://windowsupdate.microsoft.com/


http://Download.Windowsupdate.com

windows corporate

Member Avatar for bass1056

Checked the active x and changed them to allow. I went to the first 2 sites listed and got a blank page again. The next three went to windows update with the screen checking for latest updates, an error message from IE Security popped up with IE has found a problem, "iuctl.cab?38375.4729513889" I clicked OK and sat waiting for the updates that never arrived... Any thoughts?

Member Avatar for caperjack

This problem could occur because of Spyware , go on over to the Security section of this fourm and post you problem along with a hijackthis log .
Spyware & Trojans and Other Nasties
,,,,,,,,,,,,,,,,,,,,,,,,
Please Don't post the hijackthis log in this section Thanks .
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Please do this.
Download 'Hijack This!'. HijackThis
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!


1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

3. Close ALL windows except HJT

4. SCAN with HJT

5. POST the new log in this thread using 'Add Reply'

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH

Member Avatar for cdesia

I am having the EXACT same problem as bass1056. I got the same error, same number of 3 out of 5 sites came up. I too have been having a lot of problems with Active X. I have ran the HijackThis.exe and below is the log.

As well I am having problems with my java script. Things like 'Compose' in yahoo mail does not bring up the compose page or the check box in yahoo mail that is supposed to check all doesn't work.

Any thoughts?

HijackThis.exe log ----------------------------------------------------
Logfile of HijackThis v1.99.0
Scan saved at 10:45:36 PM, on 2/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Saitek\Software\Profiler.exe
C:\Program Files\Saitek\Software\SaiSmart.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\ZoneLabs\isafe.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Chris\Desktop\Hijak This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://desktop.google.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Desktop Search Capture - {7c1ce531-09e9-4fc5-9803-1c2956615786} - C:\Program Files\Google\Google Desktop Search\GoogleDesktopIE.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Profiler] C:\Program Files\Saitek\Software\Profiler.exe
O4 - HKLM\..\Run: [SaiSmart] C:\Program Files\Saitek\Software\SaiSmart.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AceGain LiveUpdate] C:\Program Files\AceGain\LiveUpdate\LiveUpdate.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [HPHUPD06] C:\Program Files\Hewlett-Packard\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunOnce: [WMC_0] C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wmp.dll"
O4 - HKLM\..\RunOnce: [WMC_1] C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wmpdxm.dll"
O4 - HKLM\..\RunOnce: [WMC_2] C:\WINDOWS\system32\regsvr32.exe /s "C:\WINDOWS\system32\wmpasf.dll"
O4 - HKLM\..\RunOnce: [WMC_3] C:\WINDOWS\system32\regsvr32.exe /s "C:\PROGRA~1\WINDOW~2\wmpband.dll"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Shorten URL -
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) -
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) -
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) -
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?319
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) -
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) -
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: CA ISafe - Computer Associates International, Inc. - C:\WINDOWS\system32\ZoneLabs\isafe.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Network Configuration Service - Unknown - C:\DOCUME~1\Chris\LOCALS~1\Temp\_instd00\NetCfgSv.EXE (file missing)
O23 - Service: Intel NCS NetService - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

Please help.

Member Avatar for Catweazle

Please do not post HijackThis logs anywhere except in the 'Viruses and nasties' forum section. They will NOT be looked at elsewhere.

Also, see if any of the suggestions in this article about Windows Update problems proves useful.

Member Avatar for cdesia

Will do. Thanks for the help, I will post there now.

Member Avatar for bass1056

posted HJT and nothing was found. Any ideas?

Member Avatar for Catweazle

Did you follow the suggestions in the article about Windows updates i linked in my earlier post?

Member Avatar for bass1056

yes, but when I went back found link to MS site, couple of ideas there I might try. Push comes to shove I am going to reinstall xp. thanks for the help...

Member Avatar for cdesia

Yeah me too. I also just bought a 160G, so i might as well start from scratch. Thanks again.

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