Member Avatar for clio182

I am trying to install Norton Internet Security 2009 to my laptop but when i insert the disk it is not running automatically like it should do.
How can i change my cd drive to run automatically so i am able to run the installation disk.
Thanks

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Dani AI

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Short answer: the installer not popping up is usually an OS AutoPlay/AutoRun issue or an optical-drive recognition problem — not the disc itself. As noted, AutoRun is controlled by Windows; Microsoft changed AutoPlay behavior in 2009 so systems only automatically offer install actions for CD/DVD media (not USB/thumb drives) unless settings or policies allow it. (learn.microsoft.com)

First, confirm the AutoPlay setting for your Windows version (Vista/7: Control Panel → Hardware and Sound → AutoPlay; Windows 10/11: Settings → Devices → AutoPlay). Make sure AutoPlay is enabled and set the “Software and games” / “Removable drive” option to a prompt or to “Install or run program” so you get the installer offer. If you prefer safety, set it to “Open folder to view files” and proceed only after verifying the disc contents. (windowscentral.com)

If AutoPlay is set but nothing happens, try these host-level checks before blaming Norton: ensure the Shell Hardware Detection service is running (open an elevated command prompt and run net start shellhwdetection), look in Device Manager for the optical drive (uninstall/reinstall the device), run Microsoft’s CD/DVD troubleshooter, and — only if comfortable and after a registry backup — remove corrupted filter values by deleting UpperFilters / LowerFilters under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} (this is a common fix for drives that stop responding). These steps are documented by Microsoft and their support community. (learn.microsoft.com)

Context and choices: and raise the performance question; reports real-world slowdowns. Because this thread dates from 2009, consider using a current, supported installer (download from the vendor) or a modern, maintained security product rather than relying on decade-old media. If you need vendor-side help installing a Norton product, (the Norton contact here) is the appropriate channel.

Recommended Answers

All 5 Replies

Member Avatar for Rik_

You really shouldn't install that rubbish. It will slow your computer down and do a very poor job of protecting it.

I can recommend some different software that will do a far far far better job of keeping your computer clean and is free if you like.

Member Avatar for mjdodd

I agrere with Riq. Norton is bloatware softwa&re and takes onver he computer completely. Please avoid becos fute problems will magnify.
delete all Norton av and then look at AVG Panda Avast,or tother who do just as good a job (see commercial reports) and they are free. If you do install Norton the uninstall can be a nightmare!!
BOL
M

Member Avatar for Michael York

I am trying to install Norton Internet Security 2009 to my laptop but when i insert the disk it is not running automatically like it should do.
How can i change my cd drive to run automatically so i am able to run the installation disk.
Thanks

Hi clio182,

This is Mike from the Norton Authorized Support Team.

The "Auto-Run" option is controlled by Windows and you do not mention which version of Windows you are using. You should be able to find out how to re enable this function by searching the Microsoft Knowledge Base.

In the meantime, to install Norton Internet Security 2009, simply double-click on "My Computer" and then double-click on your optical drive and then double-click on the "Setup.exe" file to begin the installation.

Let me know if you need additional assistance with the installation or configuration of Norton Internet Security.

Thank you,
Mike

Member Avatar for nichita2008

Norton is a very high consuming resources antivirus. I uninstall this software in just about two days because i cannot work at my computer (freezes etc.) Just try Kaspersky or Bit Defender.

Member Avatar for Michael York

Norton is a very high consuming resources antivirus. I uninstall this software in just about two days because i cannot work at my computer (freezes etc.) Just try Kaspersky or Bit Defender.

Hi nichita2008,

This is Mike from the Norton Authorized Support Team.

What version of Norton AntiVirus are you using? The 2009 and 2010 versions of Norton AntiVirus consume very few system resources and the updating and scanning features occur when your computer is idle, which eliminates excessive system resource usage. Please let me know what version you are using as well as the version of Windows and I would be happy to assist you in making sure that Norton AntiVirus is installed and configured correctly.

Thank you,
Mike

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