On my computer we have three different log-on accounts. One of the accounts doesn't work anymore. Whenever you log on the whole thing freezes, the clock won't change and nothing will work. I decided to call my computer company (dell) and they said that I have a corrupt profile. They also said to just make a new account. I have already made that account but I have files on the old account that I need. How do I transfer those files to the new account?