i'm new here, so just quick, my name is lori, i know the very basics of a computer, my husband is so computer illiterate it's scary! lol
anyway, we bought a system mechanic program for our desktop (vista) we removed all firewalls, vipre etc like we are supposed to. when inserting the cd to download a box pops up and says download/setup problem (windows has a problem) and then stops everything.
there are 2 users, myself and my husband. about a month or so ago, while on my side, it froze up and i restarted in 'safe' mode. after that, when i go on my side, it opens up nothing. i've lost all my music, all my pictures everything. i've tried to restart in normal mode but nothing.
while on HIS side while he's playing games or whatever, it freezes and then restarts. but he is able to be on his side. so we are trying to fix it and now the system mechanic won't load at all. either automatically or manually!