Member Avatar for lsvife

I got a problem on my pc right now.
when i open download folder in my documents a window will pop up, it says
"Windows Explorer has encountered a problem and need to be close. Sorry for the inconvenience". I dont want to reformat cause i have important data and i dont have another storage for back up..
i want to know the reason behind this.
its been annoying and i want to remove it.
anybody knows about it??

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  • Latest Post Latest Post by Kraai

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Quick, practical triage for this thread (follow‑up to and ): when Explorer crashes only for a particular folder it’s commonly a third‑party shell extension (context‑menu or preview/thumbnail handler) or a faulty DLL that loads into explorer.exe. Capture the crash details first — click the error’s “more info” or check the Application log in Event Viewer (look for explorer.exe / Event ID 1000 and the “Faulting module” line) to see which module is failing. If the faulting DLL is non‑Microsoft, isolate it next. (winhelponline.com)

Safe, ordered cleanup steps that avoid reformatting: boot to Safe Mode; run a current on‑demand scanner (Microsoft Safety Scanner) and a second‑opinion tool such as Malwarebytes; then look for persistence (startup entries, scheduled tasks, services) with Autoruns and remove/uncheck anything clearly malicious or unknown. After malware cleanup, repair Windows components if crashes persist: run DISM (on supported OS) then System File Checker and, if disk corruption is suspected, schedule CHKDSK. Example commands:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
chkdsk C: /f /r

These steps remove infected files, repair system DLLs, and check disk integrity. (learn.microsoft.com)

If antivirus tools can’t remove persistent rootkits or the system is unstable, create a bit‑for‑bit backup of irreplaceable files (use an external disk or boot a rescue environment) and run a trusted pre‑boot rescue ISO (Kaspersky Rescue Disk or vendor rescue media) to scan outside Windows. After confirmed cleanup, change sensitive passwords from a clean device and monitor accounts. For older/unsupported OSes, preserve data first — upgrading or replacing the machine is strongly recommended. (kaspersky.com)

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Member Avatar for Kraai

Can you be more specific? What OS are you using? Usually there is a link to click on when you get the error message, for more information. See there what .dll file may cause your problem.

What did you do right before the first time this error pops up?

Did you try to do a system restore to an earlier date when things were operating normal?

Member Avatar for lsvife

I think its a virus cause after scan with my antivirus, it detected a trojan and its ok now..anyway thnks...

Member Avatar for Kraai

No problem, glad you got the little horsie!

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