Member Avatar for Danika

Hi, I thought that I resolved my problem with this program, version
6.0.2900.2180.xpsp_sp2_gdr.061219-0316, however I have not.

I went to the CP and Add/Remove and then to "Set Programs Access Defaults" and the office tech has it set at Custom for all of the programs listed here and so I looked at IE and it was set to "use current web browser" and so I changed it to Internet Explorer and thought I solved the problem, only to find that this setting will not stick.

I also went to Tools in IE and Internet Options and the "Reset Web Settings" and the window opened saying that Google found a program trying to change the settings.
Before that there was an option to change my Home page which is Google and I did not want to do that b/c I don't know how to reset it.
So I don't think the "Reset Web Settings" actually was enabled.

I did a "Search" for "Comct.32dll" and found that it is on my computer.

I am really confused as to what is going on here and would appreciate some comments.
I searched the Browser threads here and the closest that I could come across was a thread started by "taffylad" 2 weeks ago, however there was no mention of the error code.

I should say that while I am reading the technical error code information when I click on the hyperlink and the Error that " IE has encountered a problem and must close" that the site I am trying to get to actually opens but it is in the background behind the Error Information, and when I click on don't send then the whole thing shuts down.

I really need to get to some Links for my work. It is the long weekend here and I was planning on doing some catch up on the computer so that next week being a short week that I would not get bogged down and of course there are no tech people working being that it is Easter.

I again mention that the techie at work did a security check on the computer and said it was clean but had no time to explore the problem before the long weekend.
Thankyou for your time.

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Generated

Short summary and practical background

’s follow‑up shows the crash stopped after third‑party browser components were disabled. That pattern is common: toolbars/BHOs and other add‑ons run inside the Internet Explorer process and can load extra DLLs (so a crash report that names a system DLL such as comctl32.dll may still be caused by an injected extension rather than the OS itself). (learn.microsoft.com)

A concise, repeatable isolation workflow

  • Start Internet Explorer in "No Add‑Ons" (run iexplore.exe -extoff or use the No‑Add‑Ons shortcut) to confirm whether add‑ons are responsible. (learn.microsoft.com)
  • If the crash stops, disable toolbars/BHOs and re‑enable them one at a time to find the offender; Autoruns (Sysinternals) lists BHOs and other IE extensions that may not appear in the browser UI. (learn.microsoft.com)
  • Use Process Explorer or ListDLLs to inspect which DLLs a running iexplore.exe has loaded (this helps spot DLLs loaded from non‑standard folders). (learn.microsoft.com)

Quick diagnostic commands (run from a command prompt)

iexplore.exe -extoff
eventvwr.msc
sfc /scannow

Additional checks and longer‑term notes

Examine the Application error entries in Event Viewer for the exact faulting module/offset and run System File Checker if a system DLL looks corrupted. Also run up‑to‑date on‑demand antimalware scans and create a restore point or backup before removing components. (learn.microsoft.com)

Context: an incompatible update or an introduced add‑on can both produce the same crash signature; ’s suggestion about an upgrade is therefore plausible and worth checking alongside add‑on isolation. Finally, machines still running XP/IE6 are exposed to serious security risk and should be migrated to supported software. (learn.microsoft.com)

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Member Avatar for Danika

The Error I posted should Read Comct132.dll and NOt Comct32.dll

Member Avatar for Danika

The Error I posted should Read Comct132.dll and NOt Comct32.dll

The problem has been fixed. The neighbour who is a computer tech came over today on the long easter weekend.

Last night I did all of my security updates per usual and scans including a new a2 malware program scan, a disk clean up and disk defrag and reboot and still had the problem.

The neighbour did a Search and the Comct132.dll is on my computer and he said he had seen this problem before. He went into CP>IE Options >Advanced and took the check mark out of enable third party browsers and Reboot and I am now able to open all Links.

I don't know why this solved the problem as I didn't want to take up his time as he came over as they were leaving and his solution worked. I would appreciate it if any has any ideas why this worked if they would reply.
And I post this in the event that anyone else has this horrible problem and hope that this is of help.
Kind Regards.

Member Avatar for MidiMagic

I think an incompatible Windows upgrade caused it.

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