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About one month ago I accidentally deleted all the information off of my computer inculding all my microsoft software. Since then my computer has failed to start up properly almost every single time. The few times that I managed to get it to start up I was unable to access the internet. I called the provider and they sent me a new modem because mine was out of date, but this didn't produce any results. I was then advised to take it to a specialist who could fix it and I have done so three seperate times!! Every time they said my computer was fixed, but it still doesn't work. Now I think that it is attempting to start up in either stand by or safe mode, but when I click on a profile it shuts down. Since I got it back the last time which was two days ago I still cannot access the internet and it has started up only three times but it would freeze or shut down after a few minutes. If anyone could provide any advice I would much appreceiate it. My research has not helped on bit. Please keep your advise as simple as possible or explain it really well, because I am not computer literate and I am very bad with all that lingo and information. Thank for any help possible.

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  • Latest Post Latest Post by gerbil

Dani AI

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described an accidental wipe that removed Windows components, repeated failures to boot, intermittent internet loss and brief runs that freeze or shut down. Those symptoms usually fall into three categories: severely corrupted or missing OS files (including network drivers), failing hardware (hard disk or memory) or power/thermal problems that force shutdowns. 's point about collecting diagnostic information is right — boot and system logs (Event Viewer, boot errors) often show whether this is driver/OS-level or hardware-related.

A practical, low-risk troubleshooting sequence (ordered by diagnostic value):

  • Confirm the hard disk is detected in BIOS/UEFI at power-on.
  • Use Windows advanced boot options (F8) to try Last Known Good Configuration or Safe Mode (built-in Administrator can help if profiles are corrupt).
  • If a Windows installation CD or recovery media is available, boot it and run a filesystem repair: chkdsk /r. Run sfc /scannow from a working session or recovery environment where supported.
  • Before any repair or reinstall, copy personal files to external media using a bootable rescue USB/CD to avoid accidental data loss.

If the system still shuts down or behaves erratically, check hardware:

  • Run Memtest86 from bootable media to test RAM.
  • Run the hard-drive manufacturer’s diagnostics or inspect SMART data.
  • Reseat RAM and drive cables, clean dust and ensure the CPU fan and power connectors are seated.
  • Boot a Linux live USB to confirm whether the machine and network remain stable outside Windows — if Linux runs and connects reliably, the problem is almost certainly Windows/driver-related.

A full clean reinstall of Windows usually fixes deep corruption but erases programs and settings, so back up first and have the product key and NIC driver ready on USB. If important files must be recovered, avoid further writes to the drive and consult a data-recovery specialist. Given multiple unsuccessful repairs, insist on a written list of tests the technician ran (RAM/HDD/PSU checks and any software repairs performed).

Member Avatar for gerbil

Princess, we gotta guess so much! Like we could assume that the techs "repaired" windows? [a repair installation..]. If you lost all your files and information why not just reinstall windows? - a clean slate. But assuming you don't wish to do that, and if it is that you occasionally get it to the point that it runs in normal mode then do this: first impose upon a cobber to dl hijackthis to a pendrive, floppy, cdrw..you choose, run it and post a log.
==download hijackthis:
-install it to a new folder alongside your program files and then rename the Hijackthis.exe to imabunny.exe.
-in that folder start HijackThis by dclicking the .exe; now close ALL other applications and any open windows including the explorer window containing HijackThis.
-Click the Scan and Save a Logfile button. Post the log here.
"lingo and information"??! - I promise you that you'll get none of that here.

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