Member Avatar for ACSaderholm

for starters this is an xp pro, ie7, verizon-yahoo mail problem. recently i am not able to download e-mail attachments of any kind. (pdf jpg rtf ppd) and so on. all help desks point to each other. microsoft says its the e-mail portal, yahoo says its the browser, ie7 says its the programs are corrupted, norton says it's yahoo????? How can I get to the bottom of this. when I open an e-mail all seems normal, click the attachment, norton scan window opens and aproves, click download attachment, download file popup opens, select run or save (it doesn't matter) and the little paper starts flying to the file. and flying, and flying and flying forever, it never even reports file size or download speed or anything. and no error message HELP. thanx, andy

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— good diagnostic work isolating the problem to a browser extension. is right that these conflicts happen a lot. The practical path forward is a methodical isolate->verify->fix cycle so the offending extension can be identified and either removed or replaced without losing important protection.

Try a binary‑search of extensions instead of toggling one at a time: make a list of every extension, disable half, restart the browser and test a download. If the stall disappears, the culprit is in the disabled half; re‑enable half of those and repeat. If it still stalls, the problem is in the enabled half — disable half of those and repeat. This quickly narrows a long list to a single add‑on in a few cycles. Keep notes of vendor names and any UI labels you see.

If the extension is part of a larger security suite, use the vendor’s official cleanup/remove tool and then reinstall only the components you need. Before changing things, create a system restore point and export any extension lists or settings so you can undo changes. For deeper inspection, use Autoruns to find browser helper objects and shell extensions, and use Process Monitor or an HTTP tracer to capture what happens when a download is attempted. These tools help show whether a local component is intercepting the download or if the browser is waiting on network activity. (Autoruns: https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns, Procmon: https://docs.microsoft.com/en-us/sysinternals/downloads/procmon, Fiddler for HTTP/HTTPS traces: https://www.telerik.com/fiddler.)

Workarounds while you fix it: use a different browser temporarily, download attachments via the webmail “save” function or preview, or open files with a standalone viewer. If disabling an extension removes anti‑phishing or similar protection, don’t leave the system exposed — reenable protection after testing and contact the vendor with any Procmon/Fiddler traces so they can produce a permanent fix.

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Member Avatar for ACSaderholm

OK so it's me again, I just stumbled on something,(even a blind pig find a truffle sometimes) when i run ie7 with no add-ons it works fine!! how do i know what the conflict is???

Member Avatar for ACSaderholm

a little more info. it seems the problem is with norton internet security or some conflict with it. when i disable the norton confidential add-on everything works perfectly. after 2 chat sessions totaling 3.7 hours and a 1 hour phone call norton is scratching their heads too. any suggestions where to go from here, apparently norton will have their goto guys review and investigate but i'm not hopeful

Member Avatar for HoustonIT

After Googling "norton confidential add-on " it looks like you have a fairly common problem. everyone else seems to have just disabled the Norton add-on and moved on. Do you have any other security add-ons that might be conflicting with the Norton add-on?

Member Avatar for ACSaderholm

I don't think that i have anything else that would be conflicting. verizon-yahoo security has all been uninstalled and microsoft firewall and phising are disabled. my concern is when i disable the add-on my phising filter is disabled with it. when i try to turn the filter back on the add-on come with. ps. no word back from norton it yet, but it's only been almost 3 days. thanks for the tip, any other idea's or what to switch to that will keep me protected ,AND allow me to read word attachments Andy

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