Member Avatar for shbooth

When I left mouse click on a url in outlook 2003 I get an error message that says I need to ask my administrator to help. This use to work before I installed SP2 for XP.
TIA :evil:

  • 3 Contributors
  • 4 Replies
  • 90 Views
  • 1 Day Discussion Span
  • Latest Post Latest Post by shbooth

Dani AI

Generated

Short recap: reported that Outlook links stopped working after applying XP SP2. asked for the exact failure text and pointed to a KB resource; later said restoring Internet Explorer configuration fixed it. Below are additional diagnostic steps and safer fixes to try if the reset does not hold.

Why this breaks: Outlook hands a URL to whatever Windows considers the default handler for http/https. SP2 and some security tools can leave those protocol handlers or IE components in an inconsistent state so the system refuses to launch the browser. On managed machines, a Group Policy or security suite can also block this behavior.

Try these next if a simple reset did not permanently fix it:

  • Confirm a default browser is set (Control Panel -> Add or Remove Programs -> Set Program Access and Defaults, or use the browser's own “set as default” control).
  • Re-register core Internet Explorer URL components (run these from an Administrator command prompt, one at a time, then reboot):
regsvr32 urlmon.dll
regsvr32 mshtml.dll
regsvr32 shdocvw.dll
regsvr32 actxprxy.dll
regsvr32 browseui.dll
  • Inspect (but do not edit without a backup) the protocol keys such as HKEY_CLASSES_ROOT\http\shell\open\command and HKEY_CLASSES_ROOT\htmlfile\shell\open\command; their default value should point to a valid browser executable. If unsure, compare with a working machine.

Cautions and next steps: export any registry keys before changing them and create a System Restore point. If the machine is on a domain, check with IT because Group Policy can enforce restrictions. If none of the above helps, repair or reinstall Internet Explorer or use System Restore to a point before the change.

Recommended Answers

All 4 Replies

Member Avatar for DMR

What else does the message say? If there's more to the message, give us all of it, exactly as it reads.

Member Avatar for shbooth

What else does the message say? If there's more to the message, give us all of it, exactly as it reads.

This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.

Member Avatar for dlh6213

This may help:

Member Avatar for shbooth

This may help:

Under tools in internet option I reset the to default settings and that cleared the problem.

Thanks

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.