Member Avatar for Theo34

I need help my TSSTcorp CDDVDW SH-S223F driver does not read dvd and cd. Every time i put a dvd show me that is empty.What i have to do to fix the problem?

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  • Latest Post Latest Post by sittas87

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— given the model and the symptoms, the answers from , and (cleaning disc/cables) are good first steps. If those have already been tried and the drive still reports discs as “empty,” the next checks should separate a hardware fault from a Windows-level problem and apply the least-risk fixes first.

  • Confirm BIOS/POST detection: reboot and check whether the drive is listed by the firmware. If the drive is not seen at boot, the problem is almost certainly hardware/cable/power and not Windows.

  • Test outside Windows: boot from a known-good bootable disc (Windows setup or a Linux live CD). If the boot media is readable, the drive is functional at the firmware level and the issue is likely in Windows.

  • Windows device/driver steps: open Device Manager → DVD/CD-ROM drives. If the device shows an error, right-click → Uninstall, then reboot so Windows redetects it. If it looks present but empty when discs are inserted, try removing problematic registry filters (backup first):

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    Export that key, then delete UpperFilters and LowerFilters values only if they exist, and reboot. Create a System Restore point before editing the registry.

  • Additional diagnostics: check with a different OS or PC (or via a SATA→USB adapter) to confirm behavior. If CDs work but DVDs fail ( symptom), that often indicates the DVD laser has weakened; firmware updates are another possibility but only use manufacturer/OEM firmware and follow their instructions carefully.

When all software and external tests fail, the optical pickup or laser assembly is likely failing and replacement of the drive is usually the practical solution.

Recommended Answers

All 9 Replies

Member Avatar for HoustonIT

Try running a cd/dvd drive cleaning disc through the drive.

Member Avatar for Theo34

where can i find cd/dvd cleaner disc?

Member Avatar for Vijay22

i also have the same problem ...wat can i do ??
n where can u find the dvd cleaner???

Member Avatar for HoustonIT

Any electronics store should have it, they're fairly common.

Member Avatar for Frank Wallis

If your CD-ROM is not able to read any CD then there is a problem with the lense of the CD-ROM. There might be a dust on it and you have to open it and clean it with a dry cloth.

It is recommended that you take this CD-ROM to the tech support of the Company from where you purchased it or to the vendor.

Member Avatar for Bob_180_Bob

If your CD-ROM is not able to read any CD then there is a problem with the lense of the CD-ROM. There might be a dust on it and you have to open it and clean it with a dry cloth.

It is recommended that you take this CD-ROM to the tech support of the Company from where you purchased it or to the vendor.

And that is exactly what a CD/DVD cleaning disk is designed to do, clean any muck from your lens. They are cheap and available where ever you can buy blank CD/DVDs.

Member Avatar for sittas87

Hi
theres only so much that can be wrong
As instructed try a cd lenser cleaner
And/or

-See if Data cables (IDE) is pluged in correctly
-Change/ Swop out IDE cables

If The above fails than its most like the drive is Kapoot

Member Avatar for hearthackrz

I am having the same problem ,able to read the CDs but when i insert the DVD it doesnt read anything other than flashing light

Member Avatar for sittas87

Thinking about it I actually had some sort of the same problem a year or two back with a Sahara DVDRW combo drive.
It could read CD"s and DVD's and Burn CD's, however I could not burn my DVD's. Bought a new one and voila

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