Member Avatar for karanth

hi ,

i am karanth. i am having problems to log on to msn passport, hence unable to log on to messenger as well as hotmail. hotmail just doesnt open so as soem websites such as nature.com expedia. i even unable to log on to my library webite , library.qmul.ac.uk.
i followed a thread and some suggestion sgiven there. i have downloaded spywares, spybot, ad-aware, CWshredder and others as suggested.,but no luck. help please!

thanks

k

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Dani AI

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This looks like a client-side networking/configuration problem on the laptop rather than an account issue. Error 80072efd means the Messenger client cannot make a network connection to the sign-in servers (timeout/refused). Since can sign in from other department machines, focus on the laptop’s local settings — proxies, TCP/IP/Winsock corruption, hosts file entries, or a security product that is blocking traffic. 's firewall suggestion is a good start; expand that checklist below.

Quick diagnostic commands to run from a command prompt (then reboot after the winsock reset):

ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset
ping hotmail.com
nslookup hotmail.com
tracert hotmail.com

Configuration checks and quick fixes to try next:

  • In Internet Explorer: Tools → Internet Options → Connections → LAN Settings — ensure “Use a proxy server” isn’t set unless your university requires it (if it does, get the exact proxy/auth settings from IT).
  • Open C:\Windows\System32\drivers\etc\hosts and verify there are no entries redirecting MSN/Hotmail/Passport.
  • Temporarily disable any antivirus/web-filtering or third‑party firewall (and the Windows firewall) and retry.
  • Confirm system date/time is correct (SSL services will fail if the clock is far off).
  • Boot into Safe Mode with Networking to see if a third‑party app is the cause.

If those steps fail, collect simple network evidence to hand to campus IT: output of ipconfig /all, nslookup results, and a tracert to the Hotmail/MSN host; also note exactly when the sign-in fails and the error code. University networks sometimes block the messaging ports (MSN uses dedicated messaging ports with HTTP fallback), so IT may need to open or proxy those services.

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Member Avatar for suRoot

are you on a home pc or in uni/college/school? if so they prob block it.. if home PC what firewall? try disabeling it see if it then works..

when you try to sign into msn it will give you an error if you can't log in What is it?

Member Avatar for karanth

hi . thanks for getting back. I access my laptop in uni. no, i dont have firewall. i am able to log on to msn.passport thru other computers in the department. the error code i am getting on messenger is 80072efd. Does this make any sense?
thanks once again for teh help
k

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