Member Avatar for olly

Hi all,i recently have got my xp pro back installed after the problems i had with it not booting,but now i cannot install my AOL setup disc to connect to the net.It keeps getting to 71% and stops,then its saying that i have exited setup, "click retry to setup" but again i can only get to 71% again before it stops again? Any ideas to a way round this,as its doing my ed in,and the mrs needs to get on the net? All help much appreciated. :mad:

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Dani AI

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Thanks to for the clear problem report, and to , and for the earlier troubleshooting pointers. If an installer always stops at the same point the next steps are to capture exact error information and rule out system-level interference before assuming media damage.

First, capture what the installer actually reports and what Windows logs say: open Event Viewer (eventvwr) and look under Application for installer errors around the failure time. If the package is an MSI you can create a verbose log with the Windows Installer service:

msiexec /i "C:\path\to\package.msi" /L*v C:\install-log.txt

Save that log and the exact HRESULT or exit code shown in Event Viewer — those codes point to the real problem.

Next, verify core Windows integrity and services that installers rely on. From an elevated command prompt run:

sfc /scannow
chkdsk C: /f /r   (will schedule on reboot)

Also confirm the Windows Installer service is running (services.msc) and try a clean boot (disable non-Microsoft startup items) to eliminate driver or security-suite interference. Temporarily suspend real-time protection while installing (only briefly and while offline) because on-access scanners can make setups fail.

If the failure persists, collect the verbose installer log and the Event Viewer entries, note OS build and exact error code, and try the install from a different machine or a mounted image so you can separate hardware problems from system corruption. If malware is suspected, back up personal files first, run an offline/rescue scan outside Windows, and consider restoring from a known good image if system files are damaged. Post the installer log and the specific error code for targeted help.

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Member Avatar for caperjack

make sure you aol setup disk is Clean,wipe it off with soft cloth and retry

Member Avatar for olly

I have replaced it with another,but still getting the same,and still at 71% of setup?? any ideas please?

Member Avatar for caperjack

nope sorry ,maybe try a different cdrom

Member Avatar for Bad Karma[CORE]

Yepp, try another CDROM or download the software from the AOL page (quite sure it is still there).

Member Avatar for olly

Now sorted,had to copy and paste the file from my computer off the cd-rom,and it installed on aol 7.0,but would not install off aol 9.0.The mrs is now happy,and thanks for all the help!

Then started my own pc up and that crashed too,it was a trojan virus that is called bankstealer,even tho i was running avg free antivirus,but it was suggested it may have come from the ad-aware program that i downloaded from a mods signature,but how can that be? as its only that i have downloaded,and avg updates??

Member Avatar for Catweazle

AdAware should be downloaded from the Lavasoft website. If you got it from elsewhere please contact the moderator you refer to and get them to check the link.

No hitchhikers should accompany AdAware.

Member Avatar for olly

Well it could either be ad-aware ,but as you say it was downloaded from lavasoftusa.com,or my avg antivirus.Thinking about it perhaps it was that when i updated,as the program became faulty when i got the pc going again,so i re-installed it.

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