Member Avatar for russelmk

Hey, I have just installed Windows 7 Home Basic (32-bit) on my HP Compaq nx9110. The sound driver, which is a Realtek AC 97 driver shows in my device manager as up to date, but still there is no sound output on my laptop. This happened after I re-installed Windows. The sound did work when I installed Windows 7 for the first time but now it is not working.

This is the same for my graphics, as I cannot adjust screen resolution on my computer but I managed to download the correct ATI graphics drivers and they show up in my device manager as up to date.

I now do not know what to do.

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Short checklist and next steps tailored to the HP Compaq nx9110 situation described by , building on points from , and . The nx9110 is a legacy model and many community reports show driver support was originally for XP/Vista rather than native Windows 7, so driver mismatches (AC'97 vs. HD audio) are a common root cause. ()

Practical troubleshooting order (do these in sequence):

  • Verify the motherboard/BIOS onboard-audio setting is Enabled (older HP manuals show an Onboard Audio option).
  • Make sure Windows audio services are running (Windows Audio and Windows Audio Endpoint Builder) and run the Windows “Playing audio” troubleshooter. These steps rule out a services/configuration problem before reinstalling drivers. (scribd.com)

Driver clean install (most effective for AC'97 issues):

  • In Device Manager uninstall the audio device and check “Delete the driver software for this device” so Windows removes the package from the store. Reboot.
  • Download the OEM driver (HP for the exact nx9110 package if available, otherwise Realtek’s AC’97 download). If the installer is for XP/Vista, run it with Program Compatibility (right‑click → Properties → Compatibility → run as XP/Vista). Then reboot and test. These steps follow Microsoft’s guidance for removing and reinstalling driver packages and using compatibility mode when installers target older OSes. (learn.microsoft.com)

Hardware check and fallbacks:

  • If headphones work but the internal speakers do not, suspect the mechanical jack or speaker wiring (as noted). Boot a Live USB (Try Ubuntu) to see whether sound works outside Windows; if it fails there too the problem is hardware and a USB sound dongle or speaker repair will be the practical workaround. If Live USB shows sound, repeat the clean driver install steps and install the correct chipset/graphics drivers first (wrong video drivers can sometimes coexist with wrong audio packages). (help.ubuntu.com)

Start with BIOS → services → clean driver uninstall/reinstall. If those fail, report exact Device Manager entries (names/provider/date) and the behavior when plugging/unplugging headphones — that will narrow hardware vs. software quickly.

Recommended Answers

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Member Avatar for altuin

I would try to go to Control Panel and then Sound. Check if your Realtek AC 97 is the default device there.

Member Avatar for webmy

Ok so Im going to assume you checked to see if you have it on mute. Try checking to see if your sound card is functioning properly; goto my computer click on system info, then hardware, then device manager, scroll down to your sound card, click on it. In the box it will either say functioning properly or not. If it all checks out then its got to be a software issue. Install anything new? Did you by chance end a process called svchost? If so, reboot. If all else fails try system restore.

Member Avatar for Rayray99

Mine is doing the same thing!!! I wish it would stop, I want to listen to youtube.

Member Avatar for ObSys

I have a HP laptop and I noticed the same thing. Try using headphones, if they work then the headphone socket is loose which prevents the speakers from working. This can usually be solved by giving the socket a little push inwards either with a finger or a headphone jack.

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