Member Avatar for vbaton

Hi.
My problem is:
Can't open system properties in control panel, as long as connections and windows firewall properties.
Also, can't run itunes, i click on it and nothing happens,
can't run system restore (only through safe mode),
when i shut down pc, i get a message saying that in explorer.exe particular part of memory couldn't be written.
also nav autoprotect is always disabled, i can't enable it. ( tried a solution from symantec it didn't work out).

i googled a lot, and
1) disabled third party plugins in explorer
2) scanned for viruses by http://housecall60.trendmicro.com
3) scanned by norton, and adaware
4) tried system restore to recover from the date i remember all was good.
it didn't help..

so, don't know what to do, please help.

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Dani AI

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For : the mix of failing Control Panel applets, explorer.exe "could not be written" faults at shutdown, System Restore only working in Safe Mode, and disabled NAV autoprotection points to damaged system files, a bad shell/driver extension, or a partially removed security product. Reformatting is a valid last resort (as suggested). The checklist below is ordered from low-risk to higher-risk so a repair or in-place restore can be attempted before reinstalling.

Start with data protection and observation: make a current backup of user files; check the Application log in Event Viewer for explorer.exe errors and note any faulting module (a DLL name is a key clue); test whether the problem reproduces in Safe Mode. A clean boot (msconfig: disable non-Microsoft services/startups) helps isolate third-party services. If a shell-extension or context-menu handler looks suspicious, disable non-Microsoft shell extensions and re-test.

Try file/volume repairs and simple applet tests from a command prompt:

sfc /scannow
chkdsk C: /f /r
%windir%\system32\sysdm.cpl
eventvwr.msc
msconfig

If Event Viewer implicates a vendor DLL (antivirus/backup/driver), run that vendor's removal/cleanup utility and reinstall the product rather than attempting to toggle drivers in place. If a specific .cpl or system DLL is missing or corrupt, SFC often restores it; if SFC cannot fix protected files, an in-place repair install is next.

When the above fails, perform an in-place repair of Windows XP with the original CD (choose Install from setup and press R to repair). Always keep a verified backup before repair or format. These steps commonly recover an XP system without a full format; if corruption is extensive, a clean install remains the final, reliable option.

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Member Avatar for goldeagle2005

It's possible that there WAS a virus which has now been removed by your efforts. However, this virus may have corrupted critical system files. I recommend that you backup your files, reformat the hard drive and reinstall the OS.

Member Avatar for vbaton

o, thanks for the answer! but reformating is the last thing i would do, thought there was another method..

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