Member Avatar for hotwiredmom

I recently had a virus on my machine. When I purchased the machine it came with the option to rollback to XP which I did. Since then Win 7 has been released. So when I wiped my computer I installed Win 7 Ultimate, 64 bit version. My system is AMD Dual Core 4450B 2.3 ghz, 3 gb ram. Since the wipe and reinstall, I've been experiencing some freezing, restarting, and most recently the following...I've attempted to access the .dmp file and been repeatedly given access denied errors. I opened a command prompt as administrator and entered net user administrator:yes but am still denied access. That aside, I'm trying to figure out what my computer doesn't like about this install. Any help would be appreciated. If you tell me how to change permissions so I can access the .dmp file I will happily upload it to here.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80045310E0
BCP2: FFFFF88003E4D7E0
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\072910-17472-01.dmp
C:\Users\Parents\AppData\Local\Temp\WER-68812-0.sysdata.xml

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  • Latest Post Latest Post by Ola Bach-Gansmo

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Generated

Given the dump info posted by , the BCCode 116 strongly indicates a VIDEO_TDR (display driver / GPU timeout) type failure rather than a random kernel crash. Since the machine was recently wiped after a malware incident, likely causes to prioritize are a bad/mismatched video driver, BIOS/ACPI misconfiguration (see ’s ACPI suggestion), or failing graphics hardware/power issues.

To access the minidump files (permission problems): take ownership and grant Administrators full control from an elevated Command Prompt, for example:

takeown /f "C:\Windows\Minidump\*.dmp"
icacls  "C:\Windows\Minidump\*.dmp" /grant Administrators:F

After ownership is fixed, inspect the dumps with NirSoft BlueScreenView for a quick probable-driver name, or with WinDbg (Windows SDK) and run !analyze -v for full stack detail.

Troubleshooting order (practical and low-risk first):

  • Boot Safe Mode: if stable, this points at a driver/service.
  • Remove the GPU driver (Device Manager → uninstall, delete driver software) and let Windows use the Basic Display Adapter; then install a clean, vendor-supplied WHQL driver (use the vendor’s “clean install” or a safe removal tool if comfortable).
  • Update motherboard/chipset drivers and consider applying the BIOS update; try the ACPI setting change that mentioned (document current settings before changing).
  • Run sfc /scannow, chkdsk, and a memory test (Memtest86) to rule out system-file, disk, or RAM corruption. Monitor GPU temperatures and PSU stability.

If minidump analysis names a specific driver (e.g., nvlddmkm/atikmdag/igdkmd64), focus on that vendor: rollback to a known-good driver, test alternate versions, or test hardware in another system. If instability persists after driver and BIOS steps, hardware diagnostics or replacement should be the next step.

Member Avatar for Ola Bach-Gansmo

I read about a similar experience on a new system. Although the BSOD ID was different I think it may be similar.
Here's a couple of things to try.
See of there's an ACPI Setting in the BIOS that isn't on or not set properly.
Disable the onboard audio if one exists OR disable the two Windows Audio Services(Windows Audio and Windows Audio Endpoint Builder)

My system would crash if I set the screen saver to the photo selection or if I started a photo slide show within the Media Viewer.

I corrected my issue by turning on the ACPI 2.0 in the BIOS as it was disabled on mine by default. There were two options for my BIOS, ACPI and ACPI 2.0. ACPI(non 2.0) was on by default but not the 2.0

Hope that helps

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