I am really in a sort of hell here. I cannot get my 3 month old Toshiba notebook to shutdown/restart normally, and I have lost almost all functionality. It hung up on the process DLACTRLW.EXE which has to do with writing to the optical drive. I cannot get this "process" to end using Task Manager. Why not just pull the ac and then the battery and move on? When I restart after this sort of ritual suicide the reborn computer goes back to the same state where the various things that run in the background do not resolve themselves, and little to no cycle time is given to things like excel. It is impossible to access the internet, except that outlook can grab a new file if it is small. 50% of the cpu usage is for system processes and 50% is system idle processes. It is frequently accessing the hard drive, nothing positive ever happens.