I have a problem with a friend's computer. She is using Win98 S.:
When she right clicks on her desktop or tries to create a new folder from explorer she gets the following message:
EXPLORER caused an invalid page fault in module SHELL32.DLL at 01B7:7FCCC6F9
The screen goes blank and she has to restore her desktop.
I have looked at the all the websites I can find to try and correct this fault, but to no avail.
Microsoft recommend system.ini file while someone else recommends deleting two keys from the registry - neither help!
The last time I had this I ended up reloading windows, but I am reluctant to do this with her machine as it was so long ago when I did it, I cannot remember what happened to all my files.
All ideas gladly accepted.