Member Avatar for juliod15

Hey guys how is every1 doing?
Listen, here's my story
we have a small network, we are using small bussiness server 2003 with exchange server 2003
the thing is... everytime i fix a signature for a user in outlook 2003, suddenly after a few days (sometimes more, sometimes less)... the image that i inserted in the signature dissapears... or looses the path, i really don't know what could be happening, im hosting the image in one of our servers so the path or the image never changes.... can someone help me out?
:@
Thanks
Julio

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This thread describes Outlook 2003 signature images that vanish intermittently in an SBS 2003 / Exchange 2003 environment. raised antivirus as a possible cause and noted the problem predates AVG — both points are useful. Below are targeted explanations and actionable checks that haven’t been covered yet.

Outlook keeps signatures per user in the profile folder (for example, %APPDATA%\Microsoft\Signatures). Each signature normally has .htm, .rtf, .txt files plus a companion *_files folder that holds images. If the image file disappears from that folder, the HTML signature will show a broken link. Conversely, if you edited the .htm to point at a network path instead of embedding, the link will break whenever the client cannot reach that share or when drive mappings/credentials differ.

Troubleshooting checklist (do these in order):

  • Inspect the signature folder on the affected workstation after the image "disappears." If the image file is gone, something removed it; if the file is present but broken in mail, the HTML likely references an unreachable path.
  • Recreate the signature using Outlook’s Signature editor and ensure the image is inserted (not hand-edited to point at \\server\share\image.jpg). Test sending to an external account to confirm persistence.
  • Check antivirus/quarantine logs and add an exclusion for the signatures folder while testing. Also review logon scripts, profile-cleanup tasks, and roaming-profile sync that might delete Application Data contents.
  • If the image must be centrally hosted, verify share permissions and that no authentication prompt blocks access during compose or send.

Recommended fixes: embed images in the user’s signature folder or deploy signatures centrally (logon script / GPO that copies files into %APPDATA%\Microsoft\Signatures). For company-wide, consistent footers consider a dedicated server-side stamping tool rather than linking images from a network share.

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Member Avatar for jbennet

Are you running a virus scanner?

I have AVG and it likes to kill my signiture and insert its own "Scanned by AVG on : xx-xx-xxxx). Everytime I update it always turns this feature back on which is really annoying. Maybe the same is happening to you?

Member Avatar for juliod15

Hmmm never tought of that.... and yes i have avg installed but it has been happening before i installed AVG.... but thanks for the reply this is a hell of a start for my problem thank you so much

Member Avatar for juliod15

anyone else has an idea why is this happening?? still haven't been able to figure it out... is driving me crazy..... tnx for all the help you can give me

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