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webbo 0 Junior Poster in Training

Heh ladies and gents wondered if someone might know the answer to this one;

currently work has required us to change the address details on our autosignatures, (not a problem) anyway so changed the address for mine and other less pc loving colleagues when one college asked if he could have the new sig set up for replies and forwarded message (not a problem) so I selected this using the new edited sig e.g. Tools > Options > Mail Format > Signatures for replies and Forwards > User > Apply > Ok

Now I did edit the old address details using the advanced edit option in the signature options of mail format but it works fine for new emails so what’s happened?

Is it just best to start afresh although I would like to know why outlook is creating this form of madness on a Friday!!

Any ideas please

Hope your all fine and dandy :)

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Dani AI

Generated

— common cause: Outlook keeps three versions of each signature and picks the one that matches the message format. New messages often use the HTML file, while replies/forwards can end up in Rich Text or Plain Text and therefore pull the .rtf or .txt variant. If only the HTML variant was changed, replies can still show the old text.

Quick checklist to fix and verify:

  • Back up the signature folder first (copy it somewhere safe).
  • Check the signature files in "%APPDATA%\Microsoft\Signatures" and open the .htm, .rtf and .txt files for the signature you edited. Confirm the address is updated in all three.
  • Make a couple of test replies: reply to an HTML message and to a plain-text message to see which variant still shows the old address.
  • If editing HTML directly, either update the other two files too or recreate the signature from scratch so Outlook regenerates all formats.
  • If the company uses server-side signature tools or transport rules, local changes might be ignored — verify with the mail/Exchange admin.

If the old address persists after the above, delete the signature (after backing up) and create a new one with a different name; assign it for replies/forwards and re-test. This usually clears stale copies that the client is still pulling from.

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