I'm not even sure I can explain all of this but: First off, I'm 25 miles from the computer in question, I can run it remotely using logmein.
The computer in question is a Dell 9100 with Windows XP Media Center Addition. I had originally purchased the computer for the friend and did a the setup work and installed all his software etc., for him and delivered the computer to him. There were 4 user accounts at that time, one for him, his wife and one each for his two kids. He has passed away from cancer and during his bout with cancer I find out that the computer no longer can access the network. I screw around and cannot fix it and on top of that, it's pretty screwed up from the kids using it so I bring it home and do a total reinstall, I did the Ctrl+F11 and reload xp from the recovery partition and then proceeded to set the machine up again from scratch, a long and time consuming process. I get it all set up, one user account, no password, called Danette. I take the computer down and set it there and install a couple printers etc., that they had and spent the evening doing show and tell with the wife and kids. I told them that maybe it would be best if they just used the one account which was OK with them. I had installed a webcam on the computer and also SKYPE and during the last few days I notice that the computer is never online, so I call this after noon and talked to Danette and she says the computer is hosed again, much of which I installed is not there any longer, many desktop icons are gone and even Becky Mail is not there with all their email inboxes.
So - I go online to logmein and run the computer remotely and I discover that the account I created, Danette (administrator) is gone and in it's place is an account called Administrator. Thus the reason everything is screwed up that I had installed under Danette. So I look at the file structure with Explorer and I find the structure for Danette and also a new structure for Administrator.
The issue here is I do not know what happened to Danette, it does not show up as a user but when I try and create a user called Danette it says there already is one and I cannot create another.
My question...How do I get this Danette account to show up, where is it, if I could get it to show up, I could log into it and all would be fine. BTW, the wife admitted she may have screwed up while she was in User Accounts, why she was in there is anyones guess.
I need some help and I'm sorry this is so long. I can run the computer remote so I can maybe save me a drive of 50 miles round trip if I can fix this and get that Danette account back.