Hi there, lately I have noticed that my connection, despite various speedometers saying it is as fast as it should be, slowed dowm. I have got in touch with my provider, Virgin, and somebody from support came back with this:
I have checked your connection and the upstream power level is unacceptably high.
We will need to arrange an engineer visit to adjust the power levels.
Can you please advise when you can be available for a visit during the next 7 days?"
Can somebody explain to me what "upstream power level is unacceptably high" means, what is an upstream power level and how it affect my connection please? Is it a bad thing to get this level lowered?