I also have the commonname problem. From what I hear it's big and hard to get rid of. After downloading hijackthis and doing the scan, how are you supposed
to know what to delete and what to keep. An "about blank" screen always pops up on my computer also. Here is my hijackthis scan. Please help me what I should delete. Thank you.
ps Updated Spybot finds it, deletes it, but it keeps coming back.

Logfile of HijackThis v1.97.7
Scan saved at 3:08:08 PM, on 2/1/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Scansoft\PaperPort\SmartUI\SmartUI.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\RCPrograms\rcsync.exe
C:\Documents and Settings\Pattianne Gibson\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gonnasearch.com/iesearch.php?ref=sb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.gonnasearch.com/?ref=sp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gonnasearch.com/iesearch.php?ref=sb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.gonnasearch.com/?ref=sp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.gonnasearch.com/iesearch.php?ref=sb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gonnasearch.com/iesearch.php?ref=sb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://www.gonnasearch.com/iesearch.php?ref=sb
R3 - URLSearchHook: AutoSearchObj Class - {A55581DC-2CDB-4089-8878-71A080B22342} - C:\PROGRA~1\INTERN~1\Toolbar\AUTOSE~1.DLL
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
F2 - REG:system.ini: Shell=explorer.exe
N2 - Netscape 6: user_pref("browser.startup.homepage", "wabu.com"); (C:\Documents and Settings\Pattianne Gibson\Application Data\Mozilla\Profiles\default\vgpjpuzm.slt\prefs.js)
O2 - BHO: MyWay Search Assistant BHO - {04079851-5845-4dea-848C-3ECD647AA554} - C:\Program Files\MyWay\SrchAstt\1.bin\MYSRCHAS.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {150FA160-130D-451F-B863-B655061432BA} - C:\PROGRA~1\INTERN~1\Toolbar\mgs_32.dll
O2 - BHO: (no name) - {27557cf1-a237-496d-8c8f-08f3844c6a8b} - C:\Program Files\whistlesoftware\WselServices\WhistleHelper.dll
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O2 - BHO: AutoSearch - {A55581DC-2CDB-4089-8878-71A080B22342} - C:\PROGRA~1\INTERN~1\Toolbar\AUTOSE~1.DLL
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E7AFFF2A-1B57-49C7-BF6B-E5123394C970} - C:\PROGRA~1\INTERN~1\Toolbar\webinfo.dll
O3 - Toolbar: (no name) - {FE6BC4EF-5676-484B-88AE-883323913256} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {2CF0B992-5EEB-4143-99C2-5297EF71F44B} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: riooooieoan - {d43c4b5a-73b4-4483-ae2e-7414c2d48633} - C:\DOCUME~1\PATTIA~1\APPLIC~1\crksstsef.dll
O3 - Toolbar: IE Addon - {92F02779-6D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\Internet Explorer\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\Compaq\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [{2CF0B992-5EEB-4143-99C2-5297EF71F44B}] rundll32.exe C:\WINDOWS\System32\stlbupdt.DLL,DllRunMain
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [WindowsUpd] C:\WINDOWS\WindowsUpd1.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [AutoLoaderAproposClient] "C:\Documents and Settings\Pattianne Gibson\apropos_client_loader.exe" /HideUninstall /PC="AM.NICT" /ShowLegalNote
O4 - HKLM\..\Run: [version] C:\WINDOWS\System32\version.exe
O4 - HKLM\..\Run: [PGStub.exe] C:\Documents and Settings\Pattianne Gibson\dp-b23011805.exe
O4 - HKLM\..\Run: [RCSync] C:\Program Files\RCPrograms\RCSync.exe
O4 - HKLM\..\Run: [SAHBundle] C:\DOCUME~1\PATTIA~1\LOCALS~1\Temp\bundle.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: SmartUI.lnk = ?
O8 - Extra context menu item: &IE Toolbar search - res://C:\Program Files\Internet Explorer\Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: Browser Pal Toolbar (HKLM)
O9 - Extra button: IE Addon (HKLM)
O9 - Extra 'Tools' menuitem: IE Addon (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Support (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\inetadpt.dll
O12 - Plugin for .mpga: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .TIF: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin5.dll
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} (Microsoft Office Template and Media Control) - http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} (Macromedia Authorware Web Player Control) - http://download.macromedia.com/pub/shockwave/cabs/authorware/awswax.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4017/ftp.coupons.com/v3121/cpbrkpie.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://meetingcenter1.webex.com/client/latest/webex/ieatgpc.cab
O16 - DPF: {F5C90925-ABBF-4475-88F5-8622B452BA9E} (Compaq System Data Class) - http://ipgweb.cce.hp.com/bus-nacons/caller/SysQuery.cab

13 Years
Discussion Span
Last Post by caperjack

you should download and run AD-Aware and Spybot ,don't forget to update them before you scan computer ,then post back a new log !
Hijackthis will backup what it removes but not when you are running it from with in the zip file so un zip it to its own folder on you c:\ drive and run it from there .

.Hijackthis tutoral here

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