Don't know if these are related problems, but:
I have a Dell Dimension 4550. I connect to the Internet via AOL using Verizon DSL on my Windows XP operating system.
I have been getting an aol.exe bad image message for quite some time. The message said there was a problem with an installation diskette, so I reinstalled. The problem came back with the new version, so reinstallation did not work. As before, if I keep pounding on the message, it eventually goes away and I can connect.
Last night, I could not get on at all, and got a message to contact Verizon. They tried everything -- kept trying to get on through explorer -- and they finally gave up and said there was something wrong with my computer.
After they hung up, I went back to AOL and got right back on. No problem. This morning I tried to get on again and zippo. I called up Verizon again and nothing. However, the tech from last night set up a Verizon Online icon on my desktop, and when I clicked that first, I was able to get on. The tech on the phone seemed to think it was because I reset -- but I doubt it because I had reset before I called them and it did not work. When I clicked the Verizon Online icon it says I'm connected and THEN I got on via AOL.
Coincidence? Is it related to my aol.exe bad image problem?
Any help would be most appreciated.