Hi,
I have been having a lot of trouble since I got a virus through an email. The email said that $655.00 had been charges against my debit card and quoted a bit of fact so I look at it. My virus detector picked it up and stopped a lot of damage but.... I have had the problem of no start button, icons or user accounts. Using spybot, I got most back but had had to do a repair off my XP CD. Tried every thing else first. I have every thing working except, the yellow shield from the windows security centre remains on the task bar, when highlighted it reads, "Your computor has not been restarted since your last installed updates. Click here to complete the installation." It keeps coming back after every restart, including, installing SP3. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:42:27 AM, on 9/1/2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\savedump.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\AVG\AVG8\avgrsx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Opera\opera.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\WINDOWS\RTHDCPL.EXE C:\PROGRA~1\AVG\AVG8\avgtray.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\system32\wuauclt.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com.ph/ R3 - URLSearchHook: (no name) - {9CB65206-89C4-402c-BA80-02D8C59F9B1D} - C:\Program Files\AskTBar\SrchAstt\1.bin\A5SRCHAS.DLL O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O2 - BHO: Ask Search Assistant BHO - {9CB65201-89C4-402c-BA80-02D8C59F9B1D} - C:\Program Files\AskTBar\SrchAstt\1.bin\A5SRCHAS.DLL O2 - BHO: Ask Toolbar BHO - {FE063DB1-4EC0-403e-8DD8-394C54984B2C} - C:\Program Files\AskTBar\bar\1.bin\ASKTBAR.DLL O3 - Toolbar: Ask Toolbar - {FE063DB9-4EC0-403e-8DD8-394C54984B2C} - C:\Program Files\AskTBar\bar\1.bin\ASKTBAR.DLL O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe (User 'Default user') O4 - Global Startup: Filseclab Messenger.lnk = C:\Program Files\Common Files\Filseclab\FilMsg.exe O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\Spybot - Search & Destroy\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1220011364781 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1219574158828 O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Common Files\Skype\Skype4COM.dll O20 - AppInit_DLLs: avgrsstx.dll O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe -- End of file - 6471 bytes 3 Contributors 10 Replies 11 Views 9 Years Discussion Span Last Post by gerbil Featured Replies • 1 I aint finished yet! When you visit the Windows Update site it uses an ActiveX to detect this key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired]. Try deleting the RebootRequired key itself. I just did and it seems to work. Without a reboot I could not use the update site to check for more updates... … Bob, this M$ knowledge article may sort it for you: http://support.microsoft.com/default.aspx?kbid=832475
Run your eye down the article until you come to the 3 flag settings. Try putting the Flag = 0 into your key:

Actually you may have another UpdateExeVolatile key there with a long hex number appended. Okay, so play safe and export the key, then set both flags to zero.
Say how it goes.

Gerbil, you are a genius. But!!!
I agree that it looked very good and I assumed that it would work but alas, I still have the same problem. I think that I would need to change the key prior to installing a up-date package for it to work for that package only.
Back to the drawing board, I have sent a request to Microsoft and they should get back within 6 month.
But thanks again for your assistance,

Yeah.. it is a shame - I tested it on an update which I had previously refused as not wanted... and it is prompting me to restart. So... the drawing board revisited.... Here is another key that lists dwords for updates for which a reboot is required:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired]
-export that key, then delete the dwords, not just set their value to zero.
I'm testing it now...

I do not have your problem... so if I did a restart to get the new registry values read it would just automatically negate the restart prompt situation for me! So I killed explorer and restarted it, which forces a registry reread. No yellow security icon yet.

Gerbil, you are a genius. But!!!
It want to give me a hard time, not to worry I will leave it until Microsoft get back to me. The only problem is the constant pop-up "Do you want to restart..." and the inability to get any updates.
Thanks again,

I aint finished yet! When you visit the Windows Update site it uses an ActiveX to detect this key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired].
Try deleting the RebootRequired key itself.
I just did and it seems to work. Without a reboot I could not use the update site to check for more updates... I deleted that RebootRequired key and it allowed me in without a restart. I took another dl and it regenerated that key.

He kept tring until he got it right.

Partially i understood u r prob first check what are the missing important files so that with help of xp cd u can update the PC or else best option u can choose it to restore u r PC
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