Member Avatar for beakynet

When I use my PC with my Windows 2000 roaming profile, I can access Outlook 2000 without any problems. I am in the administrator group and origionally installed Outlook on the machine under the PC's administrator password.

However, when anybody else logs on to that machine they cannot access Outlook as it requests a user name, domain and password and using their password, adnmin password or my password are all met with incorrect credentials error.

At first I though this to be a windows protected store issue, but it only happens on Outlook 2000. I have also checked profiles and all users were loaded with Local profiles, infact their normal profile did not appear to have been read from the Domain Controller server.

I either have a profiles problem or a Outlook 2000 problem. Any suggestions would be appreciated.

Regards
Did

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Dani AI

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Likely cause and quick diagnosis
This symptom is usually not an Outlook binary bug but the interaction between Outlook 2000’s credential storage and how the user profile is being loaded. Outlook/IE-era passwords are kept in the Windows “Protected Storage” area under the user hive (HKCU). That store is encrypted and bound to the loaded user profile/credentials, so if the roaming profile isn’t actually being applied (or the PStore data is corrupted) Outlook will prompt for credentials and then fail to accept them. (nirsoft.net)

What to check first

  • Verify the AD account’s Profile path (Active Directory Users and Computers → user → Profile tab) and confirm the client is actually downloading the roaming profile (Control Panel → System → Advanced → User Profiles shows “Roaming” for that user). If the client falls back to a local/cached profile the Protected Storage entries the mailbox expects won’t be present. Also ensure the server share is reachable at logon (network not available → local profile). (learn.microsoft.com)

Safe repair steps (backup first)

  1. Backup the Protected Storage registry key with regedit (export):
    HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
  2. Stop the Protected Storage service (Services MMC or):
    net stop ProtectedStorage
  3. In the exported key look for the subkey named with the user’s SID and delete that SID-only subkey (do not delete the entire Provider key).
  4. Restart the service:
    net start ProtectedStorage
  5. Log off/on and re-enter the Outlook passwords (check “Remember password”). This forces PStore to re-create entries for that user. Always export the key first and perform this with admin rights; registry edits can break profiles if done incorrectly. (nirsoft.net)

Next steps if it still fails
Re-create the Outlook profile (Control Panel → Mail → Show Profiles → Add) so Outlook builds a fresh profile/hive entries. As noted, the machines were loading local profiles — that is the key clue. ’s update suggestion is reasonable for general health; ’s recovery tool addresses encrypted PSTs but won’t fix a missing/corrupt Protected Storage / roaming-profile load. If the problem persists, capture Event Viewer entries for “User Profile Service” and the Application log at logon to pinpoint profile or network errors.

Recommended Answers

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Member Avatar for Monte

I'm pretty sure its an Outlook problem because like you said it only happens with that program. I'd suggest going to Office Update (http://office.microsoft.com) and download the latest service pack. Good luck mate :)

Member Avatar for zxr

hey,guy!
Even if you forget the password for the encrypted PST file, you can still decrypt it by using Advanced Outlook Repair. Advanced Outlook Repair can decrypt all the encrypted data and convert it into a new PST file that doesn't require a password. You can visit http://www.datanumen.com/aor/problems/outlook-password.htm to get more detailed information.

http://www.datanumen.com/aor/ contains detailed information about Advanced Outlook Repair.

And you can also download a free demo version at http://www.datanumen.com/aor/aor.exe

Alan

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