I believe I have got 'bad' virus on my toshiba portege m400, (i.e. not easy to get rid off) from a download.
After which my scanning facilities in my antivirus software, Norman were disabled. I have changed virus software to Kaspersky Antivirus but now it will not update properly, the database will not update and is current labelled obsolete. I have scanned the computer with a rescue disk: Avira Rescue System, update to 19.02.2010, if found a warning but no viruses/malware. I have scanned the computer with the free Housecall as well with nothing found.
I have tried scanning it with a Kaspersky Rescue disk but get an error message with Intel Boot Agent, PXE-E61 Media Test Fail when I load the rescue cd.
I now only get the Toshiba set up screen.
I would appreciate any help but I cannot format my hard drive as I have not backed it up (I know that is a bad move)
Thanks
hey lordint,
The first thing you should know is running more than one anti-virus at a time or having more than one installed at a time can cause major conflicts, even making some not work properly. Please delete your other anti-viruses and than post back here if Kapersky isn't working. There is a slight possibility that your running kapersky 6.0 which had the glitch you are describing but they found a fix to it heres a link http://support.kaspersky.com/wks6mp3/error?qid=208279891